Commitment to Quality

At the heart of everything we aim to achieve

The West Group's commitment to quality and aim to provide the best customer service experience possible is applied to each of the miniature medical and scientific fluid markets we supply. Our mission is to offer outstanding design skills, value added services, product quality and variety.

Our extensive UK and global customer base trusts and relies upon our ability to offer component products and services with the standards and certification their end user markets require.

Every member of our organisation, within each department, has a motivated and confident approach to implement our quality policies as a result of a clear and thorough understanding of their positive impact.

Our management team has been actively involved in implementing our QMS, providing the vision and strategic direction for its growth and establishing quality objectives and policy. Continued leadership and a commitment to improve our QMS from our management teams ensures compatibility with the content and strategic direction of our business.

More importantly however, we strive to identify current and future customer needs to meet customer requirements and exceed customer satisfaction.

'Commitment to quality' flows through every aspect of our business

The Quality Management System of TWG meets the requirements of the international standard ISO 9001 and ISO 13485 as applicable. We develop and continually implement our QMS to document the company's best practice. We are able to better satisfy the requirements and expectations of our customers and improve the overall management and operation of the company.

What is ISO 13485 and why is it important for our customers?

In addition to ISO 9001, TWG holds ISO 13485 certification. This quality standard is recognised globally and details the QMS for the design and manufacture of medical devices. We offer sub-contract design and production services to the medical market in accordance with our customer design and specifications.

Would you like to speak to a member of our Quality Team?

Our Quality Department will be happy to support your enquiry and answer any queries relating to our quality, product and certification standards. Select from the certificate icons to download PDF copies of our ISO certificates.

You may request a meeting or telephone appointment using our online appointment request form. Alternatively, contact our support team by email or call our head office on +44 (0)23 9226 6031.